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Case Management by QAPlus: |
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Key Benefits of CARIS include:
Internet logging and tracing, widening access while reducing administrative costs.
Automated production of letters offers increased efficiency.
Efficient, timely responses to the complainant.
Link complaints and complainants - then process each under their own procedures according to type.
Track professional staff involved in complaints as they move from firm to firm. |
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Common QA+ Benefits include:
Information Governance Compliant Process Manager Prompts Automated letters & emails Audit Trails Easy to use |
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Contents |
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Latest News |
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Latest News:
The latest release has been implemented by the Office of the Legal Services Commissioner (OLSC) in Australia.
Steve Marks commented “QAPlus have provided our system for many years providing support for all aspects of our Ombudsman role here in New South Wales.”
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System Benefits: |
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CARIS |
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The complaints management solution provides key capability when solving Customer Relationship Management problems and caters for central or distributed recording of contact activity. This enables any authorised person to access up to date information at any time.
Guaranteed compliance with internal procedures through the application of user defined ‘rules’ throughout every process and step.
Manage complaints while accumulating statistical information that will assist future improved performance.
Log initial enquiries or complaints via the Internet, widening access and ease of use while reducing your administrative burden.
Automated production of letters, emails and other documentation ensuring consistently high quality standards are met with increased efficiency.
Prioritising the use of resources through categorisation of enquiries or complaints by risk and complexity.
Enhanced administrative control and monitoring through automated production of user defined management information and audit trail reports.
Process Manager tracks progress and informs of overdue tasks for quality assured, efficient end to end processing of all enquiries and complaints. |