Helpdesk Support

Unlimited Helpdesk Support is provided under our standard contract through
highly Qualified Staff during normal business hours and can deal with any
queries and correct errors in QA+ directly by telephone or via email if required.

QA Plus provide the highest levels of Helpdesk Support as specific knowledge
of your tailored solution is maintained locally in our client systems
environment to ensure the system YOU are using is available directly to us
when we are helping to resolve your queries.

The Helpdesk is provided by members of our professional services team with
direct experience of Consultancy, Training and Development in conjunction
with QA+ systems. This ensures a direct link between users with a query or
potential problem and a knowledgeable team that is able to provide effective
support to solve issues as they arise - immediately in most cases.

Should you wish to extend the direct support to your organisation, additional
levels of support can also be provided for our clients with Service Level
Agreements to meet your specific requirements.

Where a support call identifies a system fault (this is rare given the extensive
testing and user activity on the system) we provide a correction. Depending
on the severity we are able to provide an immediate patch via email, onsite
implementation by one of our technical experts or an updated release of the system,
incorporating the correction. Where a correction is identified outside the
client's own helpdesk reporting system Release Notes will provide information on
other changes (including Roadmap enhancements) within the latest
system release.