 The
QA+CARIS complaints management solution provides
key capability when solving Customer Relationship
Management problems and caters for central or
distributed recording of client contact activity.
This enables any authorised person within your
organisation to access up to date information
relating to any client situation at any time.
Key benefits of QA+CARIS include:
- The ability to make initial enquiries or
complaints via the Internet, widening access
and ease of use while reducing your administrative
burden.
- Automated production of letters, emails and
other documentation ensuring consistently high
quality standards are met and offering increased
efficiency.
- Prioritising the use of resources through
categorisation of enquiries or complaints by
risk and complexity.
- Enhanced administrative control and monitoring
through automated production of user defined
management information and audit trail reports.
- A process diary which tracks progress and
informs of current and overdue tasks for quality
assured, efficient end to end processing of
all enquiries and complaints.
- The ability to guarantee compliance with internal
procedures through the application of user defined
‘rules’ throughout every process
and step.
- Management of complaints while accumulating
statistical information that will assist future
improved performance.
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